Refund Policy
We want you to be satisfied with your purchase. This Refund Policy explains when an order may be returned, replaced, or refunded. It applies to purchases made directly from this website.
30-Day Return Window
You may request a return within 30 days of delivery if the item is unopened, unused, in its original packaging, and in resalable condition. Please contact us before sending anything back so we can confirm eligibility and provide return instructions.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If an item is damaged, defective, leaking, expired, or different from what you ordered, contact us within 7 days of delivery. Include your order number and clear photos of the item, its packaging, and any visible shipping damage. We may offer a replacement, store credit, or refund after reviewing the issue.
Food and Beverage Products
For health and safety reasons, opened food, beverages, and consumable products cannot be returned unless they are damaged, defective, expired, or incorrect. We cannot accept a return after a product has been opened, consumed, altered, or stored outside the instructions on its packaging.
Items That Cannot Be Returned
- Opened or consumed food and beverage products
- Items marked final sale or non-returnable at checkout
- Gift cards and digital products
- Products damaged by misuse, improper storage, or unauthorized modification
- Returns sent without prior authorization
Returns and Shipping Costs
Approved returns must be sent to the address provided in our return instructions. Unless the return is due to our error or a damaged, defective, or incorrect item, you are responsible for return shipping costs. Original shipping charges are generally non-refundable.
We recommend using a trackable shipping service and keeping your tracking number. We are not responsible for returned items that are lost or damaged in transit.
Refund Processing
After an approved return is received and inspected, we will notify you of the outcome. Approved refunds will be issued to the original payment method within 5 to 10 business days after approval. Your bank or payment provider may require additional time to post the refund.
If a bundle or discounted order is partially returned, the refund may be adjusted to reflect the applicable bundle or promotional pricing.
Order Cancellations
You may request a cancellation before your order enters fulfillment. Once an order has shipped, the return process above applies. We cannot guarantee cancellation after processing has begun.
Replacement Orders
Replacement availability depends on inventory. If the same item is unavailable, we may offer a comparable replacement, store credit, or refund, subject to your approval.
How to Request a Refund or Return
Please use our Contact page and include:
- Your order number
- The name and email address used for the order
- The item or items affected
- The reason for the request
- Photos, if the item arrived damaged, defective, expired, or incorrect
We will review your request and respond with the next steps. Submitting a request does not guarantee a refund until the order and item eligibility have been confirmed.
Your Statutory Rights
Nothing in this policy is intended to limit any non-waivable rights available to you under applicable consumer protection laws. If local law provides a longer return period or additional rights for defective products, those rights will apply.
Policy Changes
We may update this Refund Policy from time to time. The version published on this page applies to orders placed after its effective date.