Shipping Policy

Last updated: October 28, 2026

Thank you for placing an order with us. This Shipping Policy explains how and when orders are processed, dispatched, tracked, and delivered.

Order Processing

Once your payment has been confirmed, we will process and dispatch your order within 1 to 3 business days. Business days do not include weekends or public holidays.

Shipping Time

After dispatch, delivery typically takes 20 to 25 business days. Delivery may be delayed by weather conditions, public holidays, customs inspections, or other circumstances beyond our control.

Order Tracking

Once your order has been shipped, you can track it through your order page. If the tracking information has not been updated for an extended period, please contact our customer service team for assistance.

Delivery Information

Please ensure that the recipient name, phone number, and delivery address are accurate before placing your order. The customer may be responsible for delays or additional charges resulting from incorrect address or contact information.

Delivery Delays

Estimated delivery times are not guaranteed. Carrier disruptions, severe weather, public holidays, and customs processing may affect the delivery date. If your order is significantly delayed, please contact us so we can help review its status with the carrier.

Upon Delivery

Please inspect the item and its packaging promptly after delivery. If you receive a damaged, incomplete, or incorrect item, retain the packaging and related evidence, and contact our customer service team as soon as possible.

Contact Us

If you have questions about shipping or delivery, please use our Contact page and include your order number when possible.